General Information

Artwork: Please email camera ready art to info@douglasbridge.com. Vector art in an .eps, .ai or .cdr file format (minimum resolution of 300 dpi) • Outline all fonts

Art Charges (if required): $60.00 (G) per hour

Custom-shaped Stress Relievers: Are available for min. 3000 units. Please call for details.

Cancellations: $26.00 (G) plus any art and production costs incurred up to the time of cancellation.

Claims: MUST be made within 30 calendar days of original shipment

Product and Imprinting Uniformity: Stress Relievers are crafted and imprinted by hand, with colors displayed in the catalog for reference. Actual item colors may vary, including matte and glossy finishes. Colors or design of stock items may differ slightly from one order to the next due to natural variations. Stress reliever density may vary based on material properties. With pad printing a consistent uniform imprint may not always be possible on each imprint. Some breakup may be unavoidable.

Less Than Minimum: $35.00 (G) charge for below catalogue minimums. Absolute printed minimum is 100 units.

Overruns / Underruns: We reserve the right to ship up to 5% over or under the ordered quantity. Exact quantity requests must be received at time of order and will be invoiced $20 (G) per order.

Paper proofs: First proof is no charge. Any changes required will be invoiced at $18 (G) per proof. Signed paper proof is required before production can begin.

Production time: Normally 6-10 business days after art approval.

Rush Orders: Please call to confirm if rush service is available.  No changes can be made to order once submitted including shipping method or address.  Order must include all accurate shipping information and ship method.  Orders must ship UPS on Douglasbridge account and freight prepaid.

Samples: Random sample orders totaling up to $12.00 (G) are available at no charge, with a valid shipper account number. USPS service is not available.

Color Match: $39 (G) per color. On stress balls, due to the color of the product influencing the color of the ink, we cannot guarantee an exact match. In addition, the darker background colors will affect the brightness of the imprint. However, we will endeavor to match as closely as possible.

Typesetting: Straight line typesetting if required: $15 (G)

Shipping: All products are shipped F.O.B. Montana. All orders are shipped prepaid and shipping charges are added to the invoice, unless otherwise noted on your purchase order. UPS is our preferred courier. Split shipping fee is $15.00 (G) per location.  Changes made within 48 hours of shipping must be submitted in writing, acknowledged by Douglasbridge and cannot be guaranteed.

Pre-Production Samples: Preproduction samples are $80 (g) and physical pre-production samples are also subject to shipping fees. Setup for production is $40 (g) per color per location.

Terms & Conditions: Credit card prepayment by Visa or Mastercard is required.

Note: The products in this catalog are not children’s toys and are not intended for use by children. All products may present a choking hazard to children under 3 years of age. None of the products are intended for pets.

Any customer logos shown are for reference only and do not constitute any implied endorsement.

Prices are subject to change without prior notice.